Dealing with Angry Customer
Mueller Shared Services believed that great customer service experiences are powered by people who love what they do and where they work. It’s important we provide our call center agents with proper tools, training on how they can handle irate customer with grace.
How to be a successful agent?
Have you ever worked in a call center company? Or are you planning to work in this kind of industry? Today, the BPO industry is one of the biggest industries in the Philippines.
Out of the Box Interview
You may have heard about and prepared for the most common interview questions out there, but what about the wild cards?
5 Best Tips on Starting a Career
Mueller believes in everyone’s ability to pursue a call center career. If others can, you can also make it. If you are here to ask us how to get it started in a call center here are the 5 Best Tips we found for you to ponder and practice:
10 Last Minute Reminders for your Call Center Job Interview
Knowing how to answer common call center interview questions is never enough. The interviewer will not only be listening to your answers but would also be observing HOW you answer his/her questions. For this matter, it is important to keep in mind some behaviors that...
The Dos and Don'ts of Celebrating Valentine's Day in the Workplace
Do bring Valentine’s Day goodies for the whole office. By bringing enough for everyone you can celebrate without singling anyone out or playing favorites.Putting out a candy dish with Valentines treats, getting donuts for....